Your questions, answered.

Your pain is real. Pain is always a real experience, shaped by biological, emotional and social factors together — never just one of them. Even when there’s no single clear physical cause, that doesn’t mean you’re imagining it, and it doesn’t mean nothing can be done.

I look at the whole picture — your body, your nervous system and what’s happening in your life — and build your care around what’s actually contributing for you.

That’s a common starting point, not a sign this won’t work for you. Many people arrive having tried several legitimate approaches without lasting change. This work often looks different, because it works with your nervous system as well as the sore spot.

I can’t promise it will succeed where other things haven’t. What I can offer is a careful, individual look at your situation.

Yes. Conditions like EDS, POTS and MCAS often occur together and can affect each other, which makes treating each one in isolation frustrating. I take the physical realities of each condition seriously, and look at how your whole system is coping, including your nervous system. Then we build strategies that support you as a whole, at a pace your body can manage.

You’re welcome here. The physiotherapy foundation applies to everyday injuries and pain too. If nervous system work isn’t relevant for you, we won’t spend time on it. And if you just want your back sorted so you can get on with life, that’s a perfectly good place to start.

No. You can share as much or as little as feels right, and we can work well together without ever discussing your history in detail. We work with what your body is doing now, at a pace that feels safe to you.

Yes. There’s no need to mask here. Sessions adapt to your pace, your energy and your sensory needs. Just let me know what helps you feel comfortable, and we’ll build it in. There are no homework sheets to fall behind on.

No. If you’re in crisis or thinking about harming yourself, please call Lifeline on 13 11 14, or 000 in an emergency. When you’re feeling safer, I’m here to help with the longer-term work.

Yes. I see young people aged 14 and over. For clients under 18, a parent or guardian needs to consent to treatment and joins the first session. After that, we’ll agree together how involved they’d like to be. For younger children, I’d recommend a paediatric physiotherapist.

Yes. Many people who spend their days looking after others find it hard to accept care themselves. You don’t need to be at breaking point, and you don’t need to explain the theory. You’re here as you, not as a colleague.

If you’ve had a recent injury that needs hands-on assessment or imaging, please see your GP or an in-person physiotherapist first. Once that’s been checked, I’m happy to help with pain, tension or recovery that’s lingering longer than expected.

We start with your story, before any plan is made. Then there’s a physical assessment, some gentle body-based work, and a plain-language explanation of what’s going on. You’ll leave with one or two small, specific practices that fit your day. More on what to expect →

Any referrals, imaging, medical records or test results you have are helpful, but not essential. Before your first session, you’ll complete a required intake and health screening form.

You’ll receive an appointment confirmation email, then an email explaining how telehealth works and what you need for the call. Before your first session, you’ll complete a short intake and health screening form. Finally, you’ll receive a link to your private online waiting room.

Yes. You can have your camera off for parts of the session, take breaks whenever you need, and say no to anything.

Yes. You’re welcome to have a partner, family member or support worker with you, for all or part of the session. Just let me know beforehand.

Initial sessions are 60 minutes and follow-ups are 45 minutes. Current fees are on the Services & fees page →

No, you can book directly. You only need a GP referral if you want to claim a Medicare rebate, through a GP Chronic Condition Management Plan. DVA, NDIS, WorkCover and insurance each have their own requirements. See Services & fees, or just ask me.

No. If you have a GP Chronic Condition Management Plan, you can claim a Medicare rebate and pay the gap. The Medicare rebate is $63.40 per eligible session, for up to 5 eligible sessions per calendar year, shared across all allied health providers on your plan.

Medicare (with a GP Chronic Condition Management Plan), private health insurance (depending on your fund and level of cover — check that telehealth physiotherapy is included), DVA, NDIS (self-managed and plan-managed), Support at Home, insurance and WorkCover. Not sure what you’re covered for? Email me and I’ll help you work it out.

Not for the same session. Medicare and private health rebates generally can’t both be claimed for one appointment. Check with your fund or Medicare if you’re unsure.

Yes, if you’re self-managed or plan-managed. I’m not NDIA-registered, so I can’t see agency-managed participants. Your support coordinator or plan manager can confirm which applies to you.

Plan-managed participants: please email me before booking. Payment and cancellation terms are set out in your service agreement.

Life happens, and bodies don't always cooperate. I understand that, especially for people living with fatigue, pain or a nervous system that flares without warning.

To keep sessions available for everyone, I ask for at least 24 hours' notice if you need to cancel or reschedule. You can reschedule yourself through the online booking system, or email me at [email protected].

• 24 hours' notice or more: no charge. If you've paid a deposit and don't rebook, it's refunded in full.
• Less than 24 hours' notice, or a missed session: the full session fee applies and is charged to your saved card. Any deposit you've paid comes off this amount.

Your first late cancellation is on me, with no fee. After that, the fee applies.

If you're having a flare or a hard day, get in touch before you cancel. Where it suits, we can switch your follow-up to a shorter, gentler 30-minute check-in ($100) instead of the full session. And if something truly unexpected happens, let me know. I'm always happy to talk it through.

Please note that cancellation fees can't be claimed through Medicare or private health funds. NDIS participants: payment and cancellation terms are set out in your service agreement.

When you book your initial assessment online, a $50 deposit secures your appointment. This isn't an extra charge; it comes off your session fee. Your card is then saved securely with Stripe, our payment provider. I never see or store your card details.

After each session, the remaining fee is charged to your saved card, and a receipt is emailed to you. You can use this receipt to claim through Medicare (with a GP care plan) or your private health fund.

Follow-up sessions don't need a deposit. They're simply charged to your saved card after each session.

You can reschedule yourself online through Splose, using the link in your booking confirmation, or just email me. Please give at least 24 hours’ notice.

Not at this stage. All sessions are by telehealth, Australia-wide.

Yes, for many people. Research shows video physiotherapy can work as well as in-person care for pain and function. Suitability depends on your needs.

The research: the Australian PEAK trial (2024) found comparable pain and function outcomes for adults with chronic knee pain consistent with osteoarthritis. The Cottrell review (2017) covers broader musculoskeletal care. These studies do not directly test nervous-system-informed care, POTS, ME/CFS or burnout.

See what you’ll need for an online session →

Yes. Sessions run through healthdirect Video Call, a platform built for Australian healthcare. You wait in a secure virtual waiting room until I connect, each link is unique to your appointment, and sessions are never recorded.

Join a few minutes early so there’s time to sort out any hiccups. If something isn’t working, email me straight away and we’ll sort it out.

It’s physiotherapy that looks at how your nervous system, body and life circumstances interact, rather than treating a sore spot on its own. In practice, that means physiotherapy techniques where they’re useful, nervous system regulation practices, plain-language explanations of what’s going on, and a plan we build together around your goals. The What to expect page has the full picture →

Fair question, and one worth asking of anyone. My work is grounded in physiotherapy, pain science and neuroscience, including Lorimer Moseley’s Explain Pain research on why pain can persist after tissues have healed. Where the science is still debated, I say so. The thinking behind my approach page lists the researchers I draw on, and where I hold their ideas loosely →

You don’t need to already believe in this approach. I’ll explain the reasoning, and you can decide.

Safety first. We start by helping your body find enough safety to soften its guard. We usually start with the body. Thoughts and stories come later, only if and when you’re ready.

What to expect →

It doesn’t mean treating trauma the way a psychologist would. It means recognising that past or ongoing difficult experiences can shape how someone experiences pain, engages with treatment and relates to health providers, and adjusting how care is delivered to match. In practice:

Your comfort and pace come first — you decide how much you share

You stay in the driver’s seat — your plan is built with you, not handed to you

Your boundaries are respected, always

I explain what’s happening and why, so there are no surprises

It depends on you. With regular sessions and practice, many people notice deeper, steadier changes over around 8 to 12 weeks. Some sooner, some later. In your first session, we’ll talk through what a realistic plan looks like for you, and we’ll review how things are going regularly. More on what to expect →

No homework sheets. Practices take a minute or two and fit into things you already do, like waiting for the kettle. Missed a day? That’s information, not failure.

ReCentre Physio is a nervous-system-informed physiotherapy practice run by me, Emily Jones, an AHPRA-registered physiotherapist. Sessions combine physiotherapy — movement, posture, breath and pain education — with nervous system regulation. All sessions are by telehealth, Australia-wide.

Chronic pain and tension that doesn’t fully resolve, burnout and carer fatigue, anxiety and nervous system overwhelm, big life transitions, and the physical symptoms that often come with all of these. The Who I help page has the full picture →

With or without a diagnosis, you’re welcome here.

Yes. I have a particular interest in complex and overlapping conditions, including fibromyalgia, ME/CFS, POTS, MCAS, and Ehlers-Danlos syndrome (EDS) or hypermobility. I also see people with persistent pain, fatigue and stress-related symptoms that don’t show up clearly on a scan.

If you already have a diagnosis, you won’t need to prove it, or have it explained to you again.

Yes. Invisible illnesses are conditions that aren’t obvious to other people: no cast, no visible injury, nothing that signals “something is wrong” at a glance. Chronic pain, fibromyalgia, ME/CFS, POTS, EDS and autoimmune conditions often fall into this group.

That doesn’t make them any less real or any less disruptive, but it often means people are met with disbelief. You won’t be, here.

No. I’m a physiotherapist, not a medical doctor, and I don’t prescribe medication. I work alongside your GP and specialists rather than replacing them. With your permission, I’ll keep them in the loop so your care fits together.

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